Description
Job Summary:
We are seeking a Field Technical Support professional to resolve incidents and technical failure requests on-site, ensuring timely assistance to users.
Key Highlights:
1. 100% field role
2. Ongoing training as a Field Engineer
3. On-site support at remote locations
**Compusof México**
We are looking for your talent as Field Technical Support in **Coatzacoalcos.**
**Requirements:**
* Technical degree in Computer Science, Systems, or equivalent in a related field
* Experience as a Field Engineer or Technician in telecommunications, systems, technical support, or related areas (minimum 6 months of experience)
**Knowledge:**
* Maintenance and repair of computer equipment.
* Laser printers.
* Telephony and networking (basic level).
* Structured cabling (preferred).
* Configuration of Routers, Switches, and Hubs.
**Responsibilities:**
* Diagnose failures reported by customers.
* Replace components, track incidents, provide support, and close reports.
* 100% FIELD.
**Job Responsibilities:**
Timely resolution of incidents and/or technical failure requests raised by users, within the timeframes agreed upon with the client.
**We Offer:**
* Training as a Field Engineer.
* Continuous training.
* Statutory benefits.
* Per diems.
* Per diem card.
**Work Schedule:**
100% on-site field work.
Support at remote locations outside the city of residence.