Job Summary: We are seeking a Technical Support professional to provide personalized assistance and solutions to Apple users, promote additional services, and ensure achievement of performance metrics. Key Highlights: 1. Leader in Apple product and service distribution 2. Level 1 and 2 technical support for Apple users 3. Personalized service attention and follow-up Join the MacStore family! MacStore, Latin America’s leader in Apple product and service distribution (Apple Premium Reseller – APR), invites you to become part of the best team. Our store is looking for: Technical Support · WE OFFER: Base monthly salary: $9,900.00 gross Commissions of 9% to 20% on the total amount of services performed Bonus for achieving performance indicators Statutory and above-statutory benefits from day one: 100% IMSS contributions Direct employment with the company 17-day year-end bonus, increasing with seniority 12 vacation days plus vacation premium Profit-sharing of up to 3 months’ salary Life insurance and funeral expense assistance Uniforms Additional benefits upon obtaining permanent staff status: Apple Certified Macintosh Technician certification Grocery vouchers Punctuality bonus of $1,200 Savings fund Discounts with prestigious brands Christmas bonus Requirements Completed high school education or technical degree Minimum 1 year of experience in computer and telecommunications equipment repair Strong interest in customer service and support Residence near the workplace Responsibilities Provide Level 1 and 2 technical support to Apple users Deliver personalized assistance and issue resolution Timely follow-up on performed services Promote and sell additional services Achieve established performance metrics and indicators Schedule Rotating schedule Monday through Sunday 11:00 a.m. to 8:00 p.m. 12:00 p.m. to 9:00 p.m. One weekday day off. -Requirements- Minimum education: Upper secondary education – General High School 1 year of experience Age: between 18 and 35 years Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, boutique, store, store, establishment, bazaar, bazaar