




Position Summary: Ensure optimal operation of the technological infrastructure by providing technical support to stores and offices. Key Responsibilities: 1. Technical support for technological infrastructure in operations 2. Comprehensive management of technological equipment and licenses 3. Consultation and resolution of technological incidents Job Description: **Job Mission** The mission of this role is to ensure optimal operation of the technological infrastructure across business operations by providing technical support to stores and offices, in accordance with established policies, supervisory guidelines, and protocols. Job Description \- Develop and implement preventive and corrective maintenance plans for technological infrastructure; perform corrective maintenance as required. \- Install, configure, and update technological programs and/or applications necessary for the operation of plaza-based stores and offices. \- Maintain inventory control of computing equipment, software licenses, and technology services. \- Process requests for new equipment and manage warranties, repairs, insurance claims, replacements, and disposal of assets. \- Supervise and advise users on the proper use of applications and technological tools. \- Promptly address all incidents related to the information technology area. **Requirements** \- Bachelor's degree or Engineering degree in Information Technology, Computer Systems, Telecommunications, or related field. \- 2+ years of experience in technical support and help desk operations. \- Experience with networks and technological tools. Salary: $18,000\.00 per hour Benefits: * Savings fund * Life insurance * Grocery vouchers Workplace: On-site employment


