Description
**At Ruba, we don’t just build homes—we also build a better workplace for our employees, certified by GPTW as one of the 100 Best Companies to Work For in Mexico.**
**We invite you to join our team.**
**TECHNICAL SUPPORT SUPERVISOR**
Ensure that homes are delivered to customers on time, with quality, and zero defects; additionally, supervise and coordinate actions between Construction and SC departments to carry out the repair and warranty support process promptly and properly, thereby achieving customer satisfaction.
**Responsibilities:**
* Verify the quality of home delivery to SC and to the customer
* Provide technical assessment of failure reports
* Provide feedback to Construction and ETP regarding reported failures
* Coordinate visits to customers to ensure proper warranty follow-up
* Supervise contractors and the repair process
* Receive and approve title-ready homes delivered by Production
**Requirements:**
* Degree in Architecture or Civil Engineering
* 4 years’ experience in a similar position
* Experience supervising mass housing construction
* Experience in customer service, after-sales support, and warranties
* Proficiency in Office and Enkontrol
* Customer-oriented attitude
* Professional appearance
* Results-driven
* Strong communication skills
* Proactive
**We offer:**
* Competitive salary
* Benefits exceeding legal requirements
* Excellent work environment
* Career development and growth opportunities
* Training programs