FTTH Technical Support Specialist

Description

Job Summary: Provide specialized technical support for FTTH solutions, ensuring proper equipment operation, timely incident response, and an excellent customer experience. Key Responsibilities: 1. Specialized technical support for FTTH solutions 2. Technical fault and incident diagnosis and resolution 3. Customer guidance and effective communication FTTH Technical Support Specialist Location: Toluca On-site Provide specialized technical support for FTTH (Fiber To The Home) solutions, ensuring proper equipment operation, timely incident response, and an excellent customer experience—both during installation and post-sales stages. Main Responsibilities * Monitor and control the operational quality of FTTH equipment. * Diagnose, analyze, and resolve reported technical faults and incidents. * Conduct functional tests to ensure correct system operation. * Deliver technical training to internal and external teams. * Provide technical support to the sales team to promptly address customer inquiries. * Configure and parameterize FTTH equipment (OLT, ONT, and associated devices). * Provide direct customer support during post-sales processes. * Prepare technical incident reports and document applied solutions. * Remotely handle and manage incidents when required. * Job Requirements * Education and Experience * Technical or engineering degree in Telecommunications, Networking, Electronics, or related field (preferred). * Minimum 3 years of verifiable experience with FTTH solutions. * Technical Knowledge * Configuration and operation of OLT, ONT, and television equipment. * Knowledge of FTTH networks and telecommunications solutions. * Familiarity with external and internal infrastructure. * Experience in remote technical support and incident handling. * Competencies * Analytical ability and problem-solving skills. * Customer orientation and service mindset. * Effective communication and teamwork. * Organizational skills and ability to prepare technical reports. Salary: $30,000\.00 \- $35,000\.00 per month Workplace: On-site employment