Junior Functional Analyst

Description

Job Summary: Junior Functional Analyst with skills to understand and guide clients on web platforms, focused on corporate credit and customer service. Key Highlights: 1. Opportunity at a company with 44 years of experience and international presence 2. Join an organization accredited at CMMI Level 5 and ISO certified 3. Professional development in an inclusive environment ids Comercial is a 100% Mexican IT company with 44 years of experience and presence in Mexico, Latin America, and the USA. Over 1,500 consultants work across numerous projects within the financial, commercial, manufacturing, telecommunications, services, government, and other sectors. We are accredited at CMMI Level 5 (Capability Maturity Model Integration), a quality model established by the Software Engineering Institute (SEI). Certified by ISO under standard ISO/IEC 27001:2013. We hold the Socially Responsible Enterprise (ESR) distinction. WE ARE LOOKING FOR YOU!! Junior Functional Analyst Technical Skills: Language: Technical English B2 / C1 (Conversational) Microsoft Office Jira or any ticket management tool (basic ability to log tickets) PowerPoint and skills to create results presentations Excel and ability to generate progress reports / results / behavioral analysis and charts No software development experience required Ability to understand how a web platform works to guide clients Operational Skills: Ability to understand corporate credit Ability to receive training on a client’s new credit platform Ability to attend client meetings, comprehend the product, and guide clients through registration / credit application on a web platform Ability to communicate with clients, understand their needs, and provide guidance Customer service experience Location: CDMX Work Mode: On-site We Offer: Competitive salary Superior benefits Career development plan We are an inclusive company, free from any form of discrimination, where opportunities are available to those who demonstrate attitude and talent. We do not require medical certificates confirming non-pregnancy or Human Immunodeficiency Virus (HIV) status as prerequisites for joining our large workforce family and accessing equal growth opportunities. -Requirements- Minimum Education: Higher Education – Bachelor's Degree 2 years of experience Languages: English Keywords: analyst, junior