Functional Process Analyst

Description

Job Summary: Functional Process Analyst with experience in critical incident management, root cause analysis, and expertise in ITIL, SQL, UML/BPMN, and data visualization tools. Key Highlights: 1. Experience in managing critical incidents in credit operations 2. Advanced SQL proficiency and root cause analysis for structural issues 3. Knowledge of ITIL, UML/BPMN, and data visualization tools ids Comercial is a 100% Mexican IT company with over 40 years of experience and presence in Mexico, Latin America, and the USA. Over 1500 consultants work across numerous projects in sectors including financial services, retail, manufacturing, telecommunications, services, government, and others. We are accredited at CMMI Level 5 (Capability Maturity Model Integration), the quality model established by the Software Engineering Institute (SEI). Certified to ISO/IEC 27001:2013 standard. JOIN OUR TEAM!! Functional Process Analyst · Location: CDMX, Av. Paseo de la Reforma. Work Mode: On-site. Advanced intermediate English proficiency (B2); conversational fluency required. Requirements: At least 3–4 years of experience in similar roles. Experience managing critical or complex incidents affecting credit operations. Experience in root cause analysis to identify recurring failures and structural issues. Solid knowledge of ITIL, especially in incident, problem, and change management. Advanced SQL proficiency (complex joins, subqueries, and diagnostic scripts). Experience identifying data errors and ensuring data integrity in credit systems. Familiarity with UML or BPMN for business process modeling and analysis. Knowledge of integrations and APIs using JSON, XML, and tools such as Postman. Proficiency with data visualization tools such as Power BI or Tableau. Ability to create dashboards and analyze regional incident trends. We Offer: Career development plan. 100% payroll-based compensation. Statutory and above-statutory benefits. Training and certifications. Partnership agreements with various companies.-Requirements- Minimum education: Higher education – Bachelor's degree 3 years of experience Languages: English Keywords: analyst