Telephone Agent (Call Center)

Description

Position Summary: SUN Representative manages reservations, answers the switchboard, reports malfunctions, assists guests, and keeps room availability updated, ensuring smooth interdepartmental communication. Key Highlights: 1. Comprehensive reservation management and guest service. 2. Interdepartmental communication for request resolution. 3. OPERAsystem operation and contribution to reporting. **JOB DESCRIPTION:** As a SUN Representative, you must: * Know service hours to provide appropriate information to guests. * Answer the switchboard (internal and external calls) using established phrasing. * Report room malfunctions to Maintenance. * Forward guest requests to respective departments and ensure their fulfillment. * Create reservations for walk-in guests without prior registration. * Quote room rates. * Make, document, and manage reservations in the designated system. * Identify and verify hotel room availability and keep this information updated. * Contribute to the preparation of department-specific reports. * Process reservation modifications, extensions, notifications, and cancellations. * Maintain close communication with the Front Office and other departments. * Manage customer deposits and guarantees. **REQUIREMENTS:** * OPERAsystem proficiency. * Advanced English. * Minimum 1 year of experience in chain hotels. * Completed bachelor's degree. Employment Type: Full-time, Indefinite-term Salary: Up to $12,800\.00 per month Benefits: * Referral program * Cafeteria service Experience: * TEN: 1 year (Mandatory) Language: * ADVANCED (Mandatory) Work Location: On-site employment