Technical Support Analyst, Call Center

Description

Job Summary: We are seeking a Level 1 Technical Support Analyst to resolve incidents remotely and via telephone, report failures, and document activities. Key Highlights: 1. Opportunity for recent graduates with no experience required 2. Remote and telephone technical incident resolution 3. Development in SQL Server, networks, and Windows Server Join the best team and become a **Level 1 Technical Support Analyst** We are looking for: * B.S. in Computer Systems Engineering, B.A. in Computer Science, or related field (intern, in the process of graduation, graduated, currently enrolled, or incomplete) * Minimum 6 months of technical support experience via telephone (call center) or remotely (including social service and professional practice experience) * **Recent graduates:** **no experience required** Required Knowledge: * **SQL Server** as a Database Management System (DBMS) for data management (basic) * **Basic knowledge of Networks**. * **Windows Server** (basic) Responsibilities: * Resolve incidents remotely and via telephone. * Report failures using available tools with supervisors. * Accurately document all activities performed when handling incidents. What do we offer? * Salary: $10,186.14 gross MXN * Monthly bonus: $750 MXN * Statutory benefits and additional benefits beyond statutory requirements from day one Working Hours: * 3:00 PM \- 9:00 PM (Monday to Sunday, with rotating weekly rest days) Work Location: Cda. de Relox, Chimalistac, Álvaro Obregón (exit at Dr. Galvez Metrobus station) **Apply through this channel or contact Lic. Andrea Pacheco at 55\.27\.27\.81\.66.**