Job Summary: We are seeking a Technical Support Engineer to provide on-site assistance at the airport, managing incidents, requests, and system maintenance. Key Responsibilities: 1. Comprehensive technical support for users and equipment 2. Incident and request management via Ticket Desk 3. Management of operating systems and networks About the Company: A Mexican IT company serving the domestic market across the entire Mexican Republic. We require a Technical Support Engineer to work at the Airport. Requirements: \* Proficiency with Windows, macOS, and Office software suites \* Knowledge of networks and servers \* Experience with Help Desk operations \* Familiarity with cloning software \* Customer service skills \* Peripheral device handling expertise Responsibilities: \* Technical support for printers, scanners, and workstations \* Responding to user phone calls \* Managing incidents reported by facility users \* Handling requests via the Ticket Desk \* Implementing a data backup and archiving system \* Verifying network connectivity \* Checking the status of devices covered under service scope \* Modifying user roles and establishing the role/responsibility matrix. We Offer: \* Competitive salary \* Statutory benefits Schedule: Monday to Thursday, Night Shift 7 PM\-7 AM (4X3 Schedule: Work four consecutive days followed by three consecutive days off) Salary: $18,000\.00 \- $21,000\.00 per month Work Location: On-site employment