We are looking for a professional who can manage the complete ticket lifecycle, ensuring SLA compliance, as well as effectively coordinating field technical staff. **Main Responsibilities:** * Timely tracking of tickets and service level (SLA). * Coordination of field engineers and assignment of incidents. * Constant communication with field technical staff. * Control, review, and safeguarding of evidence and documentation within the ticketing tool. **Requirements:** * Completed high school diploma or Bachelor’s degree in Computer Systems or related field. * Mandatory experience supervising or coordinating field engineers. * Proficiency in ticket management tools. **We Offer:** * Gross monthly salary: **$13,900** * Statutory benefits * Institutional agreements * Schedule: Monday to Friday, 8:30 AM to 6:30 PM **Saturdays: Remote on-call shifts from 8:30 AM to 2:00 PM** * Work location: **Metrobus Ciudad de los Deportes, Insurgentes Sur** Job type: Full-time Salary: $13,000.00 \- $13,900.00 per month Benefits: * Option for indefinite-term contract * Company phone * Grocery vouchers * Restaurant vouchers Workplace: On-site employment