Technical Support Engineer

Description

Job Summary: We are seeking a Technical Support Engineer for technical support, maintenance, user support, and information security across multiple regions in Mexico. Key Highlights: 1. Opportunity for professional development and continuous training 2. Preventive and corrective maintenance of computer equipment 3. User support and incident resolution We are looking for Engineers across various regions of the Mexican Republic. · Technician in Systems or incomplete degree in Systems Engineering or related IT field. · Minimum 1 year of experience in technical support, maintenance, user support, and information security. · Perform preventive and corrective maintenance on computer equipment and printers. · Knowledge of ticketing systems, networks, and backups. · Provide user support via ticketing tools. · Resolve hardware and software incidents on desktop computers. · Install applications, system images, and Windows operating systems. · Perform data backups. · Knowledge of VPN networks. Benefits and additional perks: \- · Career and Life Plan, Continuous Training. · Travel allowance payment · Statutory benefits . Free English classes Employment type: Full-time, Indefinite-term Salary: $10,000\.00 \- $11,000\.00 per month Benefits: * Eligibility for indefinite-term contract * Company-provided mobile phone Education: * Incomplete or ongoing Higher Technician degree (Preferred) Experience: * Technical support: 1 year (Mandatory) Language: * English (Preferred) Work location: On-site employment