About DHL: We are the world's largest leading logistics company, creating a competitive advantage for our customers by providing logistics solutions based on our global standardized warehousing, transportation, and integrated services. Our people are our greatest asset. We are certified as a Great Place to Work company. At DHL, you will find a culture that embraces diversity and collaboration; enhances your strengths; and builds trust through our values of respect and results. A world driven by logistics. A company driven by our people. **Requirements:** * **Education:** High school diploma completed. * **Experience:** Minimum 2 years of experience in logistics, call center, unit tracking, and customer service. * **Skills:** Intermediate Excel proficiency. * **Availability:** 3-shift rotating schedule, fixed day off on Sunday. **Main Responsibilities:** * Track delivery appointments. * Provide timely customer service and follow-up. * Monitor, track, and report shipment status, unit arrivals, departures, deliveries, and incidents from dispatch to customer delivery. * Generate reports. * Resolve incidents. **Work Location: Nextlalpan\- Mega campus** **Schedule: 3-shift rotating schedule** **We Offer:** * **$14,200 gross monthly salary** * Grocery vouchers (10%) * 50% vacation bonus * 30 days' year-end bonus * Vacation time according to law * Additional rest days beyond legal requirements **At DHL Mexico, you will find an environment that challenges you to maximize your skills and professional potential. Join our team and become part of a world driven by logistics and excellence in customer service!** Job type: Full-time, Indefinite duration Salary: $14,200\.94 per month Benefits: * Educational assistance * Employee discounts * Medical expense insurance * Life insurance * Cafeteria service * Grocery vouchers Application Questions: * What proof of education do you have? * What is your Excel skill level? What functions can you perform in Excel? * What was your last monthly salary? * Do you have experience using SAP and ORACLE? * Do you have experience using OTM? * Do you have recent experience in unit tracking and monitoring? Education: * Completed high school (Mandatory) Workplace: On-site job