Summary: Join our team as a Support Engineer delivering IT support, maintaining internal infrastructure, handling end-user computing, and ensuring seamless IT operations. Highlights: 1. Deliver IT support and maintain internal infrastructure 2. Support MacOS and Windows hardware and software 3. Manage identity and access using Active Directory and Okta Join our team as a **Support Engineer** embedded within a client organization, responsible for delivering IT support and maintaining internal infrastructure. You will handle end\-user computing issues, manage hardware and software environments, and ensure seamless IT operations. Apply now to contribute your expertise and grow your career. **Responsibilities** * Provide support to end\-users to resolve computing and IT\-related issues * Install and configure computer operating systems and applications * Monitor infrastructure and environment to ensure optimal performance * Maintain and update hardware inventory accurately * Follow IT\-related work instructions consistently * Assist in preparing essential documentation and reporting * Troubleshoot network and client/server issues effectively * Support user hardware and software including MacOS and Windows * Manage identity and access using Active Directory and group policies * Administer Okta Workforce Identity and related tools * Support Microsoft Intune, JAMF/Kandji, and Cisco Meraki platforms * Coordinate with distributed teams to meet deadlines and SLAs * Apply IT Service Management practices for service requests, changes, assets, incidents, and problems **Requirements** * Knowledge of end user computing technology with minimum 2 years IT experience * Experience supporting and troubleshooting hardware and software for MacOS and Windows * Experience with Microsoft Office and Google Workspace support * Knowledge of networking and client/server troubleshooting * Understanding of Active Directory, group policies, and identity access management * Experience with Okta Admin, Cisco Meraki, JAMF/Kandji, and Intune MDM platforms * Excellent communication and customer service skills * Demonstrated ability to meet deadlines and service level agreements * Ability to work effectively in a distributed team environment under pressure * General understanding of IT Service Management including service request, change, asset, incident, and problem management * English language proficiency at B2\+ level