SUPERVISOR

Description

Position Summary: Oversee the store's overall operations, lead the team, and ensure excellent customer service while maintaining AutoZone standards. Key Responsibilities: 1. Leadership and supervision of store operations 2. Focus on customer satisfaction and workplace environment 3. Staff development and process management Supervise general operations across all store areas, serving as a role model for your team. Provide necessary direction and feedback to your direct reports to coordinate proper execution of store operational processes, foster an optimal work environment, and deliver outstanding service to our customers. * Authorize damaged and undamaged returns resulting from defective merchandise, incorrect employee recommendations, or catalog errors—always placing the customer first and guaranteeing full satisfaction. * Ensure all parts and products are located in their assigned store positions and that physical inventory matches system records by executing flawless weekly inventory maintenance tasks. * Supervise store operational activities as a role model, ensuring employees provide expert customer advice and utilize all tools provided by AutoZone—including the electronic catalog and diagnostic and testing equipment—to deliver reliable guidance and genuine solutions to our customers’ needs, while also helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for improvement to assign appropriate tasks, recognize strong performance, and provide feedback when identifying opportunities for improvement and training. * Supervise daily adherence by all employees to scheduled working hours and AutoZone’s dress code; ensure respectful, courteous, and professional interactions among team members and with customers, consistently applying AutoZone’s guidelines and values. * Review the Profit & Loss (P\&L) report each period to identify cost-control opportunities and contribute to improvements by promoting a culture of savings across all controllable expenses within the team. * Assign and track responsibilities for area supervisors—including planogram setup, merchandise placement, warehouse cleaning, restrooms, cafeteria, sales floor, parking lot—as well as review daily cash count reports for the main register, perform cash sweeps, and conduct register closings for assigned staff following AutoZone-provided procedures. * Supervise and ensure employees use AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, performing vehicle tests, or operating in-store diagnostic stations, thereby helping prevent workplace accidents and ensuring a safe environment for our employees. * High school diploma * One to two years of experience as a supervisor in retail, warehouse, or store environments * Flexible availability to meet scheduling requirements AutoZone México is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores, two distribution centers, a Store Support Center (CAT) in Monterrey, Mexico, and a Business and Technology Store Support Center (BTSSC) in Chihuahua. We employ more than 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going above and beyond define our identity—for both customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, collaboration, and growth. Whether you’re assisting customers or advancing your professional career, we provide the tools and support you need to succeed and drive your future forward. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on skills and competencies without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.