Job Summary: We are seeking a Level 1 Application Technical Support Analyst to resolve incidents remotely and via telephone, report faults, and document activities. Key Points: 1. Remote and telephone-based incident resolution 2. Fault reporting and activity documentation 3. Opportunity for recent graduates with no experience SERVICE DESK "Level 1 Application Technical Support Analyst"* What do we require? * Bachelor’s degree in Computer Systems Engineering, Information Technology, or related field (internship status, in the process of graduation, graduated, currently enrolled, or incomplete degree accepted) * Minimum 6 months of technical support experience via telephone or remote channels (social service and professional practice experience accepted) * Recent graduates without required experience welcome * Age 18 to 40 * Must reside within a maximum 1.5-hour commute Knowledge Requirements * SQL Server as Database Management System (DBMS) for data management (basic level) * Basic knowledge of networking * Windows Server (basic level) Responsibilities: * Resolve incidents remotely and via telephone * Report faults using designated tools to supervisors * Accurately document all activities performed for incident resolution What do we offer? * Salary: $9,260.00 gross * Monthly bonus: $750 * Statutory benefits and additional benefits exceeding statutory requirements from day one Work schedule: 3:00 PM – 9:00 PM (Monday to Sunday, with rotating weekly rest day) Work location: Cda. de Relox, Chimalistac, Álvaro Obregón (exit Metrobús Dr. Galvez.)