Technical Support - MacStore Store

Description

Job Summary: We are seeking a Technical Support professional to provide personalized assistance and solutions to Apple users, promote additional services, and follow up on completed services. Key Highlights: 1. Leader in the distribution of Apple products and services in Latin America. 2. Opportunity to obtain Apple Certified Macintosh Technician certification. 3. Experience in repairing computer equipment and telephony devices. Join the MacStore family! MacStore, the leader in Latin America for the distribution of Apple products and services (Apple Premium Reseller – APR), invites you to join our top-tier team. Our store is looking for: Technical Support · WE OFFER: Base monthly salary: $9,900.00 gross Commissions ranging from 9% to 20% on the total amount of services performed Bonus for achieving performance indicators Statutory and above-statutory benefits from day one: 100% IMSS contributions Direct employment with the company 17-day Christmas bonus, increasing with seniority 12 vacation days plus vacation premium Profit-sharing of up to three months’ salary Life insurance and funeral expense assistance Uniforms Enhanced benefits upon permanent hiring: Apple Certified Macintosh Technician certification Grocery vouchers $1,200 punctuality bonus Savings fund Discounts with prestigious brands Christmas bonus Requirements Completed high school or technical degree Minimum 1 year of experience repairing computer equipment and telephony devices Strong interest in customer service and support Residence near the work location Responsibilities Provide Level 1 and Level 2 technical support to Apple users Deliver personalized assistance and solutions Timely follow-up on completed services Promote and sell additional services Meet established metrics and performance indicators Schedule: Rotating schedule from Monday to Sunday 11:00 a.m. to 8:00 p.m. 12:00 p.m. to 9:00 p.m. One weekday day off. -Requirements- Minimum education: Upper secondary education – General High School 1 year of experience Age: between 18 and 35 years Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist, boutique, store, store, establishment, bazaar, bazaar