Hardware Technical Support Supervisor

Description

Job Summary: Supervise hardware technical operations, ensuring proper execution of maintenance services, SLA compliance, and team efficiency. Key Highlights: 1. Manage field technical service personnel and operations. 2. Promote operational discipline and customer orientation. 3. Identify opportunities for process and performance improvement. Glory Global, a leading provider of Cash Management Technology Solutions, is seeking your talent as: **Hardware Technical Support Supervisor \- Tuxtla Gutierrez, Chiapas** **Job Objective:** Supervise technical operations in the assigned region, ensuring proper execution of corrective and preventive maintenance services, contractual SLA compliance, and operational efficiency of the service technician team. **Requirements:** * Bachelor’s degree or Engineering in Electronics, Computer Systems, Mechanical Engineering, or related fields. * \+2 years of experience as a Supervisor in field technical service or support operations. * Knowledge of SLA management, KPIs, and service operations. * Proficiency in Office suite, ERP or ticketing platforms, Power BI. * Willingness to travel to nearby locations. * Valid driver’s license and standard vehicle operation skills. **Key Responsibilities:** * Ensure SLA and operational commitment compliance within the assigned region. * Supervise the proper execution of corrective and preventive services, ensuring quality standards. * Conduct direct supervision and on-site accompaniment of the technician team through periodic field visits. * Monitor operational indicators, backlog, open *tickets*, and critical equipment to ensure service continuity. * Ensure technical quality of field interventions. * Promote operational discipline, accountability, and customer orientation within the technical team. * Identify opportunities for improvement in processes, technical performance, and operational efficiency. **Skills and Competencies** * Field personnel management. * Knowledge of technical service operations. * Oral and written communication skills. * Technical coaching and mentoring capabilities. * Proficiency in OFSC, JDE, ITSM, ERP. * Customer orientation. **We Offer** * Direct employment under a 100% nominal scheme. * Statutory and above-statutory benefits. * Life insurance. * Food vouchers. * Travel allowances. * 50% vacation bonus. * 30-day year-end bonus. **Work Location** * Tuxtla Gutierrez, Chiapas. * Work mode: Remote work (home office) and recurring travel to nearby areas and Mexico City (CDMX). *At Glory Global Solutions, we believe in diversity and inclusion. We uphold equal opportunity without discrimination based on gender, race, age, religion, sexual orientation, or any other potentially exclusionary factor.*