BDC Coordinator

Description

Job Summary: Supervise and coordinate the BDC team, manage digital leads, and generate appointments for the sales team, working in coordination with marketing. Key Highlights: 1. BDC Team Coordination and Supervision 2. Digital Lead Management and Sales 3. Opportunity for Professional Growth Surman Group is seeking: BDC COORDINATOR Responsibilities • Supervise and coordinate the BDC team. • Manage and follow up on leads from digital platforms, social media, and the company website. • Generate and confirm appointments for the sales team. • Monitor key performance indicators such as: • Lead response time • Lead-to-appointment conversion rate • Appointment attendance rate • Conversion to sales • Collaborate with the sales manager and marketing team to improve prospect generation. Requirements • Minimum 2 years of experience in BDC, call centers, digital sales, or customer service. • Excellent communication and customer service skills. • Organizational skills, leadership ability, and results-oriented mindset. • Basic to intermediate proficiency in Excel and digital tools. We Offer • Base salary + commissions • Statutory benefits • Opportunity for growth . -Requirements- Minimum education: Higher education – Bachelor's degree 1 year of experience Knowledge: Coordination ability, Team management, Digital platforms, Personnel supervision, Sales Driver's license: A Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain