Logistics and Operations City: GUANAJUATO Publication Date: Dec 4, 2025 Schedule: 10:00–18:00, with Saturday off Description: **General Purpose** Supervise and control operational processes and cycles by managing human, material, and technical resources in accordance with the company’s standards and policies, ensuring that all domestic and international shipments are routed, sorted, dispatched, and delivered to their destinations to meet the service guarantees established with customers. **KPIs** Manual Data Entry Service Guarantee Compliance Accidents Involving Vehicles Lost/Pending Items Cost Per Shipment (%) **Key Responsibilities** 1. Supervise staff in weighing, sorting, routing, and affixing routing labels to each shipment. 2. Ensure availability of necessary equipment and tools for daily operations. 3. Supervise, control, and direct assigned operational personnel. 4. Conduct training and development for assigned personnel. 5. Determine pre-alerts issued to distribution centers, indicating the volume of cargo arriving at each location. 6. Prepare and submit return-related performance indicators to the Shipment Control Department. 7. Implement contingency plans. **Decision-Making Authority** * Regarding disciplinary actions and terminations of unionized employees (under supervision). * Routing plans. **Internal Relationships** 1. Telemarketing 2. Sales Advisor 3. Point-of-Sale (POS) Outlets 4. Labor Relations 5. Human Resources 6. Training 7. Location Services 8. Asset Security **External Relationships**: Customers **Education** Academic Level: University degree. Industrial Engineering, Transportation, or Business Administration. **Knowledge Profile** Language: Basic English. Microsoft Office: Intermediate. Data analysis for vehicle fleet control, loading criteria, and shipping documentation. **Experience Profile**: Logistics: 2 years, specifically in courier and package delivery companies. Supervision of operational and unionized personnel. Warehouse management, fleet administration, and local delivery route design.