**Job Description** ------------------------- Ensure the proper operation of the business unit (BU) under their responsibility, guaranteeing correct customer service, operational safety, operational efficiency, and compliance with CEMEX's internal policies, rules, and regulations. **Main Responsibilities** --------------------------------- * Lead and manage the Logistics personnel within the business unit and under their responsibility. * Monitor adherence to safety regulations and ensure compliance by all personnel present in the BU. * Supervise the operational costs of the BU and ensure compliance with the assigned operating expense budget. * Ensure availability of finished products within the BU. * Request (from Local Transport Coordinator or Transport and Service Manager) the necessary fleet for customer service operations related to deliveries dispatched from the BU. * Supervise and ensure daily reconciliation of finished goods inventory. * Supervise and ensure daily cash reconciliation at the BU (performed by Service and Dispatch Advisors). * Supervise and ensure that valuables are sent through institutional channels in a transparent and accurate manner. * Supervise and ensure maintenance of equipment within the BU (forklifts, benders, cutters). * Ensure and supervise order, cleanliness, and hygiene across all areas of the BU. * Ensure and maintain the official CEMEX image and colors at the BU (authorized image). * Ensure required documentation is available to justify transportation base operations before local, state, and/or federal authorities. * Promote CEMEX culture as well as respect for CEMEX policies and regulations. **Position Challenges** -------------------- * Personnel management (Service and Dispatch Advisors, Operations Supervisors, operational staff) * Ensuring the safety and integrity of all individuals within the BU * Direct interaction with customers * Management of operational expenses * Ensuring operational integrity and compliance with Mexican regulations **Required Skills and Knowledge** ------------------------------------------ General * Bachelor’s degrees: Computer Systems Engineering, Industrial Engineering, other Engineering fields * English Language Proficiency: B2 and above, Intermediate, Advanced Required Experience Operations Supervisor (3 years) or: * Base Manager (2 years) * Logistics and Service Administrator (4 years) * Transportation Administrator (4 years) * Demonstrate through evaluation and interview experience and skills in personnel management, team building, customer service, organization (workplace space) Required Knowledge * Microsoft Excel (intermediate) * Microsoft PowerPoint (intermediate) * Safety Academy (modules required for Warehouse Manager) Critical Competencies Competencies by Organizational Level * Customer Focus * Drive for Results * Conflict Management * Negotiation * Problem Solving * Building High-Performance Teams Functional Competencies * Decision Making * Strategic Agility * Managing Vision and Purpose **Relationships** -------------- Internal * Logistics Operations Manager / Logistics Cluster Operations Manager (Report BU performance indicators, follow up on customer service, safety, legal, supply, personnel issues, among others) * Local Transport Coordinator / Transport and Service Manager (Ensure necessary fleet allocation to meet BU delivery requirements, follow up on delivery incidents) * Operations Supervisor (Supervise their work and ensure supervision tasks are fulfilled) * Service and Dispatch Advisor (Supervise their work and ensure customer service meets CEMEX standards, proper handling, reporting, and shipment of funds) * Operational Support (Audit support and monitoring of BU operational expenses) External * Customers (Follow up on service-related matters provided at the BU) * Municipal/State Authorities (Ensure compliance with Mexican regulations regarding land use, property tax, etc.) * IMSS and/or STPS Authorities (Respond to audits or information requests) **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and operate. We value diversity, foster inclusion, and prohibit discrimination against any talented individual regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We promote an equitable culture to build a sustainable business and support the well-being and development of CEMEX employees